FAQ's

What is Lvibes?

 

Welcome to Lvibes - your online Islamic fashion e-store for affordable, trendy clothing, jewelry and all other women’s fashion accessories. LVIBES is a Pakistan based online brand, with no physical stores. All of our products are designed and built upon three elements; Vintage, Ethnic and Contemporary.  We love to focus on combinations of various colors, textures and prints to produce the very best in terms of unique, modern, sophisticated and elegant modest wear. Our designs reflect distinct fusion of different periods in history, cultural art and high fashion, as well as current trends to offer you the ultimate modest fashion experience.

As a fast, fashion forward global modest fashion brand, we strive to maintain a balance between current trends, comfort and practicality without compromising on beliefs. Our products are designed with versatility in mind in terms of the style we offer. This diversity reflects our own eclectic taste and thus showcasing this versatility through our products is a rather organic process. We go to great lengths to understand the demands and preferences of our customers. This information is then incorporated into our design process and combined with our own style and creativity; the results are fresh, creative, unique garments rich in little gems, which are conveyed through attention to minor details.

Our collection of women's shoes, tops, cute summer dresses, accessories and more will liven up your closet and make you the envy of fusionist as everywhere. Not only are many of our styles on the edge of modern trends, they're priced affordably too so you don't have to spend your savings to get the look you want. With our versatile selection of clothing, women's shoes and accessories, there's something for everyone.

Team- Lvibes connects with women’s and understands the importance of this need. The passion to take this challenge head on has taken us across oceans to Europe, America, India and many other continents. Enjoy superior customer service, budget-friendly prices of our products.

How can I contact Lvibes about a store experience or product question?

Please visit our Contact Us page or call us at:

Tel (PK): +92-336-2239760

Tel (UK): +44-870-2953118

Email: info@vacsolution.com

 

How to shop the product?

 

All the products will be purchased from the website www.lvibes.com. There are various payment methods as per your ease you can select the methods which suits you the best. Our friendly staff is also available to assist in connection with the payment methods. Please contact us at our contact no’s or you can always approach us via our email info@lvibes.com or chatting with our support staff.

 

How do I look at My Account information?

 

You may review your account information by clicking on the "My Account" tab and then entering the user name and password that you previously created. Your user name is your e-mail address.

 

Do you ship overseas?

 

We ship worldwide!  International shipping rates are calculated at check out.  Lvibes is not responsible for any extra taxes and fees that may apply once the package arrives in the destination country. 

 

When do orders ship?

 

Under normal circumstances most orders ship out Monday through Friday within 24-48 hours of placing the order. Except for the Bank Transfer in which the order is not shipped after the funds are received by us.  However, if your order is delayed due to large order volumes, weather conditions or circumstances beyond our control, you will receive an e-mail from a member of our staff.

 

What Payment methods are available?

 

At the time of checkout the following payment methods are available

1.       Cash on Delivery (Karachi only.)

2.       Cheque / Bank Deposit (Pakistan only)

3.       Skrill (Local + International)

4.       Payza (Local + International)

5.       Paypal (International)

6.       2Checkout  (Local + International)

 

What is Cash on Delivery (COD)?

 

Cash on Delivery is a unique payment method offered by LVIBES only for the Karachi users, All the Karachi users at the time of checkout from our e-store can select the state as Karachi, This will waive the courier charges within the Karachi, plus the payment can be made to the courier person at your place. The minimum order size for this method is $ 10. Due to the security concerns any order above $ 25 will not be entertain through the COD payment method.

 

Can I return my items?

 

RETURNS ARE ACCEPTED WITHIN 10 WORKING DAYS FROM THE DATE OF DELIVERY, AND ARE SUBJECT TO FOLLOWING TERMS AND CONDITIONS:

1)     The return request must be made from our website

2)     You can return a product/s in case of any defect found in the product. Refund will be issued based on return eligibility.

3)       We cannot do replacements, but if you see the same item or similar item that you like then you can place another order.

4)       Refund will be issued for the entire product/s or product sets and not on part/s of the product.

5)       Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.

6)       All returns must be approved by General Store. Before shipping back your return, send us an email at info@lvibes.com and let us know which item you are returning. We will issue a return authorization number which must be included on or in your return package.

7)       Refunds are only offered for the product/s sold by LVIBES.COM ONLY.

Apart from condition reserved herein above, the following products shall not be eligible for return:

1)     Any product that exhibits physical damage to the box or to the product;

2)     Any product that is returned without all original packaging and accessories, including the retail box, manuals and all other items originally included with the product at the time of delivery.

3)     Any product without a valid, readable, tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;

4)     Any product from which the UPC (Universal Product Code) has been removed from its original packaging.

Disclaimer: "ANY DECISION ON 10 DAY RETURN POLICY ON THE PRODUCT/S SOLD BY LVIBES.COM is at the sole discretion of LVIBES.COM and decision LVIBES.COM shall be final and binding. LVIBES.COM reserves the right to amend its return policies at any time without giving any intimation of whatsoever nature."

 

I am sending a present to someone, can you wrap it and include a note?

 

Sure! All you have to do is include a note to us in the comments section when you check out. Please tell us what you would like the card to say, as well as if you would prefer us not to include the invoice in the package.

 

My package was damaged upon arrival, what should I do?

 

If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order so that we can sort out a refund with the carrier.

 

Where can I use my LVIBES Coupon?

 

Online-only Coupons (Promotional not for sales) (e-cards) can only be used online at Lvibes.com (membership required) at the checkout. An e-card is an electronic shopping code comprised of solely an account code and a discount %age; it does not include a tangible gift card.

 

I'm a designer/craftsmen and would like to sell my product at General Store, what's the best way to get in touch with you?

 

Thank you for wanting to share with us, we love featuring local makers. Please send us an email with images, prices and a bit about yourself. If we see a good fit, we will contact you. Please don't leave any items for review at General Store without approval, as we won't be responsible for any left items.

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